Privacy policy
Last updated: 14 October 2026
Solei respects the privacy of customers and visitors. Solei is responsible for personal data processed through this website, subject to applicable UAE data protection and consumer protection requirements.
Information we may collect
When a customer browses or places an order, we may collect name, contact details, delivery and billing details, purchased items, order history, support requests, device and site usage data, and marketing preferences. Payment-card details are handled by approved payment service providers and are not stored by Solei.
Why we use information
We use personal data to process orders, organise delivery, provide customer support, prevent misuse and fraud, comply with legal obligations, maintain the website and — where an appropriate legal basis or valid consent exists — send brand updates and offers. Marketing signup is optional and separate from the ability to place an order.
Sharing and service providers
Information may be shared with relevant suppliers acting for Solei, such as payment providers, the website platform, hosting services, fulfilment couriers, customer support tools and consented marketing services. Only information necessary for their service should be shared, under suitable safeguards. We do not sell customer data to advertisers.
Cookies and analytics
The website uses essential cookies to operate the cart, sign-in and checkout. The Cookie Notice explains how they are used.
Security and retention
We take reasonable technical and organisational steps to safeguard personal information. Records are retained only for as long as necessary for business operations, legal obligations, dispute resolution and other legitimate purposes, and are securely deleted or anonymised when no longer needed.
Access, correction and requests
Customers can contact soleiperfumes@gmail.com to ask about personal data, request correction or raise a privacy concern, subject to applicable law. We will respond in line with applicable requirements and may need to verify the requester's identity before acting.
Children, international services and updates
The store is not intentionally designed to collect data from children without appropriate safeguards. Technology service providers may process data in other locations; Solei will use lawful transfer mechanisms where required. Updates to the policy will be shown on this page with an updated date.